Refund & Cancellation Policy

This policy explains the cancellation and refund terms for Listimize paid plans provided by Listimize. For general rules, see the Terms of Service.

1. Subscriptions

• Paid plans are monthly subscriptions that renew automatically every month. There is no long-term commitment.
• Each plan includes daily and monthly usage allowances per tool. Daily allowances renew every day and monthly allowances at the start of each period; unused allowances don't carry over to the next day or month.
• The free plan doesn't require a credit card and is never charged.

2. Cancellation

• You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
• After cancelling, you keep all of your plan's features and allowances until the end of the period; you won't be charged for the next period.
• When the period ends, your account moves to the free plan; your account, drafts and data are not deleted.
• To cancel, simply email [email protected] from your account's email address; you can also use the subscription management link the payment provider sent you.

3. Refunds

• First payment: If you request it within 14 days of subscribing to a paid plan for the first time and haven't used any of your plan's AI features (product generation, AI optimization, Listy AI, image generation, etc.), we refund the full amount.
• If AI features have been used, the used portion is not refundable because AI generation is a digital service performed instantly and cannot be reversed; we assess your request based on usage and may issue a partial refund for the remainder.
• Renewals: For automatically renewed periods, you can request a refund within 48 hours of the renewal if no AI features were used.
• If you couldn't use the service because of a technical error (e.g. an allowance was deducted but no output was produced), we refund the allowance or the charge.
• Approved refunds usually appear on your original payment method within 5–10 business days.

4. Requesting a refund

To request a refund, email [email protected] with your account's email address and the payment date. We reply to requests within 3 business days at the latest.

5. Statutory rights

This policy does not limit the statutory rights you have as a consumer (including under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation). If payments are collected through a payment provider, that provider's buyer terms may also apply.